IPC Systems
Product Manager, Identity, Cloud Services, APIs

Jersey City, New Jersey; London, UK
March 2015- Present

  • Created and executed on an aggressive web services roadmap to build a customer management portal and API platform for IPC’s new Unigy 360 communications-as-a-service offering
  • Championed a DevOps culture with improved test coverage, automation, CI/CD, and more frequent deliveries
  • Created an extensive library of runbooks and reports to enable our operations team to support customers
  • Created a business case to justify the creation of a new line of business and product portfolio expected to bring in $75MM+/year within 5 years which helped advise IPC’s acquisition of Etrali Trading Solutions
  • Presented on strategy to senior leadership, C-suite, and board members to gain support for new initiatives.
  • Engaged with a broad cross-functional team to manage multiple New Product Introductions.
  • Led multiple partnership negotiations, closing multiple major OEM agreements to support strategic initiatives.
  • Supported customer engagements by creating a runbook of common customer integrations and use cases
  • Developed a revenue-share model through a developer network supported by an application support team
  • Regularly engaged with customers to present product roadmap, participate in application ideation workshops, and solicit feedback, generating measurable enthusiasm throughout the customer base.

Product Manager

New York, New York
February- December 2014

  • Initiated a formal product design process to improve the quality of features delivered and to improve transparency across the company.
  • Collaborated with heads of business development, operations, marketing, and customer service to understand needs of shareholders throughout the company.
  • Defined feature requirements and operation, and prepared documentation to bridge the gap between the shareholders and the technical team.
  • Worked with designers and front end developers to develop the product’s user interface and experience.
  • Communicated priorities to the development team leader to ensure completion of projects in a timely manner.
  • Oversaw the work of the Quality Assurance Analyst to ensure high-quality product was delivered.
  • Aided legal team in documenting the product for use in patent applications.

Atlas Wearables
Co-Founder, COO

Austin, Texas
January- October 2013

Johns Hopkins Medicine
Research Technologist Intern, Vestibular Neuro-Engineering Lab

Baltimore, Maryland
June- July 2013

  • Assisted in multiple surgeries performed on chinchillas.
  • Analyzed data recorded from chinchillas.
  • Troubleshooted and recovered fiber optic laser system.
  • Configured new experimental setup to replace crashed system.
  • Designed LabView program to make experimental setup compatible with legacy equipment.

Johns Hopkins University
Teacher's Assistant, Models & Simulations

Baltimore, Maryland
January- May 2013

  • Prepared material to review to students during recitations.
  • Created answer keys for exams and problem sets.
  • Gave class lecture during absence of professor.
  • Held office hours and exam preparation sessions for students.
  • Administered and graded exams.

Thomson Reuters
Product Manager Intern, Eikon

New York, New York
Summer 2012

  • Collaborated with product managers, developers, and clients to identify user needs.
  • Worked with developers and the Eikon Design Team to develop the product’s user interface and experience using Balsamiq Mockups.
  • Delegated tasks to developers and tracked progress and bugs throughout product development.
  • Performed quality assurance tests on the software that was developed.
  • Presented product recommendations to the CTO and Global Head of Platform for Thomson Reuters, the Global Head of Eikon Product, the Head of Mobile Product, and the Global Technical Director for Eikon based on work completed over the course of the summer.